Overview
In her role as Help Desk and Training Manager, Jackie leads the firm's IT Help Desk and Corporate Training programs. She works closely with firm leadership, practice groups, Human Resources, and the IT and Training teams, ensuring attorneys, paralegals, and administrative staff across all offices receive prompt, professional technical support alongside effective onboarding and ongoing technology training.
Jackie has been with Gunster since 2015. She started in the Private Wealth Services group, where she gained valuable experience working with different departments and learning day-to-day operations. This gave her a unique perspective when she transitioned to the role of Help Desk Analyst in 2023, combining firsthand operational experience with technical expertise. Her ability to understand users' needs, solve problems, and communicate technology in an approachable way led to her advancement into her current role as Help Desk and Training Manager.
Prior to joining the firm, Jackie graduated from the University of Florida with a Bachelor of Arts in Business Administration with a specialization in Mass Communication.
Involvement
Civic & Community Service
- Salvation Army Angel Tree Program, 2015-present
Education
- University of Florida, B.A., Business Administration, 2014
